Built for businesses that run on regulars
Your best customers don’t complain. They drift.
A new job, a busy season, a closer option. Nobody announces they’re leaving — the visits just spread out until they stop. By the time you notice, it’s been months. A friendly note at the right moment is often all it takes.
Try it now — no signup
Describe a customer. See their Silence Score.
This uses CustomerRetentionAI’s actual scoring. 70 or higher gets flagged for a win-back text.
In the product, visits come from Stripe, Square, a spreadsheet import or customers you add by hand, and the “usually every” number is worked out for each customer automatically.
Illustration only. In the product, the text is written fresh for each customer by AI in your brand voice, includes a modest offer, and always ends with the opt-out line.
It watches the calendar so you don’t have to.
Once a day, CustomerRetentionAI re-checks every customer against their own rhythm and brings you the few who need a nudge.
- Your customers go inConnect Stripe or Square, import past visits from a spreadsheet, or add them by hand in the dashboard.
- It learns each rhythmEvery-two-weeks people and twice-a-year people are judged differently. Established customers count most.
- Every morning, from about 9 a.m. your timeAnyone quiet for well past their normal gap gets a Silence Score of 70+ and is flagged. Newer customers are checked against your business’s usual return gap.
- A personal text is draftedWritten for that customer, in your voice, with a small offer and the opt-out line.
- You approve, it sendsOr turn on auto-send once you trust it. Only customers who agreed to texts, only between 8 a.m. and 9 p.m. your time, and each hears from you at most once every 21 days.
Welcome back
They come back. You see it.
When a flagged customer visits again within 14 days of your text, it’s counted as a comeback — with the money they spent. No guessing whether it worked.
Set up in an afternoon
Three steps. Then it runs every day.
Bring in your customers
Connect Stripe or Square, import past visits from a spreadsheet, or add them by hand.
Set your voice
Your business name, what you do, how you talk. Keep approval on — it’s the default.
Approve the nudges
Review the handful of drafts each day, tap send, and watch the comebacks add up.
Also included
Fill the empty chair. Hear why they left.
Included with CustomerRetentionAI at $99 per location. Texts go only to customers who agreed to hear from you.
Open-slot win-backs
When a PreventNoShows appointment is cancelled 2 to 72 hours ahead and your waitlist isn’t already covering it, CustomerRetentionAI picks opted-in regulars who are due and usually book that service, and texts them the opening. The first to tap gets it, and it’s booked into PreventNoShows. By default you tap Offer; automatic is a setting.
Early warning
A 1–2★ review, a complaint call, a no-show or a late cancel from your other FrontDesk Global products raises that customer’s warning, fading over 60 days. It suggests a personal call, never a coupon.
“Why’d you drift?”
One text asks a quiet customer what kept them away: moved, price, last visit wasn’t great, busy, or other. “Moved” stops future texts, a bad visit goes privately to you by e-mail (never to a public review), and busy waits for their usual gap. At most once every 180 days.
Replies inbox
Customer replies land in one inbox with an unread badge, next to the texts you sent. You can answer within 7 days of their message.
Consent-first texting
No recorded opt-in, no text. Record how each customer agreed, or share your own sign-up page and printable QR code so customers opt themselves in. Texts go out between 8 a.m. and 9 p.m. your time, and STOP is honored for your business.
Free “Who’s gone quiet?” report
Drop in a spreadsheet of visits and see who’s overdue. It runs entirely in your browser, so the file never leaves your computer. No signup. Try the free report →
Open slots and early warning need the matching FrontDesk Global products on the same account. Thank-you and check-in texts never count as win-backs in your results.
Compare
The honest comparison, with names.
Named alternatives for one location. Prices as listed by each company or as reported, checked September 2026.
| Feature | Square Marketing | Klaviyo | Mailchimp | CustomerRetentionAI |
|---|---|---|---|---|
| Price | Email $15–$40/mo by customer count; texts extra | Email from $20 · email + SMS from $35 /mo reported | Standard from $20/mo reported | $99 /location/mo 50 texts a day included |
| Billed by | Number of customers | Active profiles; grows with your list | Contacts; free plan cut to 250 in 2026 | Flat per location unlimited customers |
| Works with | Square | Mainly online stores | Your e-mail list | Stripe, Square, or a spreadsheet; open slots from PreventNoShows |
| Who it flags | A one-click win-back automation for lapsed customers | Predicted next order needs 500+ ordering customers and 180+ days of history | Segments you build | Each customer against their own visit rhythm; newer customers against your usual return gap |
Swipe to compare →
On Square and only need a basic lapsed-customer e-mail? Square Marketing costs less. CustomerRetentionAI is for spotting the regular who’s overdue and sending a personal text you approved.
As of September 2026. Competitor prices come from each company’s pricing page or, where marked “reported”, from third-party pricing write-ups; plans change, so check before you buy. Sources: Square Marketing pricing · Klaviyo predictive analytics requirements · Klaviyo pricing (Omnisend) · Mailchimp changes (Audienceful).
Your numbers
What are quiet customers costing you?
Your own estimate — use your real numbers. Results vary; we don’t promise a specific win-back rate.
Win-back playbook
Six habits of businesses people keep coming back to.
Simple things that work with or without software. No signup needed.
Know everyone’s rhythm
“It’s been 3 months” means nothing for a twice-a-year client — and everything for a weekly one.
Reach out early
A note when someone’s a few weeks overdue lands better than one after they’ve found someone else.
Sound like yourself
Short, warm, first name, your business name. It should read like you typed it.
Keep the offer small
A modest thank-you says “we noticed.” A giant discount teaches people to wait for one.
Don’t pester
One message, then give it room. CustomerRetentionAI waits at least 21 days before trying again.
Only text people who said yes
Get permission to text, and honor STOP. Every CustomerRetentionAI text includes it.
Use cases
How owners use it.
Typical setups by industry. These describe how the product works, not results from named customers.
Barbers & salons
Someone who comes every three weeks and hasn’t been in for seven gets flagged, with a short note in your voice.
Cafés & bakeries
Connect Square. Regulars who stop showing up rise to the top of your list.
Pet groomers
Every-six-weeks clients are judged on their own rhythm, not a flat 60-day rule.
Fitness & studios
Members who drift get a personal check-in before they cancel, never a mass blast.
Auto service
Twice-a-year customers aren’t pestered; the overdue oil change is.
Spas & clinics
Drafts never mention balances or private details, and nothing sends until you approve it.
Pricing
One price. Everything included.
The same product whether you have one location or twenty. Multi-location: 20% off locations 2–5 and 30% off 6 and up. Email [email protected] and we’ll set it up.
Or $990/year billed annually: 2 months free. Pay yearly →
Our first 50 businesses get the founding price and a setup call with Joshua. Ends December 31, 2026 or when the seats are gone. Monthly billing only.
Founding 50 terms
Your founding price stays the same while your subscription stays active on the same or a higher plan. It covers the plan as it is today, including its minutes and texts. Canceling, or a lapse of more than 30 days, ends it. Not combined with annual billing. The offer is limited to 50 founding seats and ends December 31, 2026, or sooner when the seats run out.
- No contract, month to month
- No setup fee
- 30-day money-back guarantee
- Cancel online anytime
- Nothing sends until you approve
- Unlimited customers
- Silence Score for every customer
- Daily quiet-customer check
- AI-drafted win-back texts
- Approval mode (on by default)
- Stripe, Square or CSV import
- Add customers by hand anytime
- Comeback & revenue tracking
- Open-slot win-backs (with PreventNoShows)
- Early warning
- “Why’d you drift?” one-text survey
- Replies inbox
- Text sign-up page + QR code
- 50 texts a day included
- E-mail support from a real person
A card is required to start. You won’t be charged until day 15, and you can cancel before then. 30-day money-back guarantee on your first paid month. No setup fees. Need more texts? Add-on text packs are on your Billing page, with the price shown before you buy. Securely billed through Stripe.
Build your bundle
Tick the tools you want. Two tools save 15%, three save 20%, four save 25%, and five or six save 30%. Same 14-day free trial, one bill and one login.
14-day free trial, card required, no charge until day 15. No contract. 30-day money-back guarantee on your first paid month.
FAQ
Questions owners ask first.
How does it decide who has gone quiet?
It learns each customer’s own rhythm from their visit history. Someone who usually comes every 3 weeks and hasn’t been in for 9 is flagged; someone who comes twice a year isn’t. Customers with 5 or more visits count most, and you can mark high-value customers so they’re prioritized.
Does anything send without my OK?
Not unless you turn on auto-send. Approval mode is the default: the text is drafted and waits for you. There’s also a manual-only mode.
How do my customers and visits get in?
Connect Stripe (with a read-only key) or Square in Integrations and your customers and payments come in automatically, then sync every night. You can also import past visits from a spreadsheet (CSV) or add customers by hand. Mindbody, Vagaro and other systems aren’t connected yet.
What do the texts say?
A short, personal note using the customer’s first name and your business name, usually with a small offer like a percentage off the next visit. It never mentions internal data like scores, and always ends with “Reply STOP to opt out.”
Will customers feel pestered?
Each customer gets at most one win-back text every 21 days, and only when they’re truly overdue for them. Nothing goes out before 8 a.m. or after 9 p.m. your time, and anyone who replies STOP gets no more texts from your business unless they reply START.
Do I need permission to text my customers?
Yes, and CustomerRetentionAI enforces it: no recorded opt-in, no text. Mark how each customer agreed (paper form, online checkbox, keyword and so on), or share your own sign-up page and printable QR code so customers opt themselves in. Customers without an opt-in are still flagged, so you can call them or ask them to sign up.
How do I know it’s working?
If a flagged customer comes back within 14 days of your text, it’s counted as a comeback with the amount they spent. Your dashboard shows comebacks, recovered revenue and your recovery rate each month.
How many texts can I send?
50 texts a day per location are included (10 a day during the free trial). Need more? Add a text pack or turn on pay-as-you-go from your billing page.
Can I cancel? Are there contracts?
No contracts and no setup fees, and a 30-day money-back guarantee on your first paid month. Cancel from your dashboard anytime, in two clicks.
What does it cost?
$99 per month per location, after a 14-day free trial (card required; no charge until day 15). Or pay yearly: $990 a year, which is 2 months free. No setup fees, no contract, and a 30-day money-back guarantee on your first paid month. Bundles that include it: FrontDesk Complete $549/mo. More than one location? 20% off locations 2–5 and 30% off 6 and up: email [email protected] and we’ll set it up.
What is the Founding 50?
Our first 50 businesses pay $79 a month instead of $99 and get a setup call with Joshua. The offer ends December 31, 2026 or when the 50 seats are taken, whichever comes first. Your founding price stays the same while your subscription stays active on the same or a higher plan. It covers the plan as it is today, including its minutes and texts. Canceling, or a lapse of more than 30 days, ends it. Not combined with annual billing.
Do I need hundreds of customers for this to work?
No. It judges each regular against their own history once it can see their rhythm, usually after about four visits. Newer customers (one to four visits) are checked against your business’s usual return gap and flagged when they’re well past it (at least 45 days). For comparison, Klaviyo’s predicted-next-order feature needs 500+ customers who have ordered and 180+ days of history.
Can it fill cancelled appointments?
Yes, with PreventNoShows on the same account. When a booking is cancelled 2 to 72 hours ahead and your waitlist isn’t covering it, CustomerRetentionAI texts the opening to a few opted-in regulars who are due; the first to tap gets it and it’s booked into PreventNoShows.
What’s the free report?
A free tool at app.frontdeskglobal.com/cra/free-report: drop in a CSV of customer visits and see who’s gone quiet. The file is analysed in your browser and never uploaded. No signup.
Somebody’s overdue. Say hello.
14 days free. No contract. You approve every text.
Start your free trial →